How do I check an agency's Adobe partner tier myself?
Look it up in Adobe's own Solution Partner Directory rather than on the agency's website, because a tier shown there has been issued by Adobe rather than written by the agency. Of the eight agencies on this page, scandiweb is the only one found in that directory, listed as a Gold Partner. chilliapple names a Bronze tier on its own site, two state Adobe Solution Partner status without a level, and three use Magento-era programme names that predate Adobe's current tiers. Absence from the directory is not proof an agency has no tier, so ask them which tier they hold and in which region.
Does a Magento agency need to be physically in London?
Rarely. Of the eight agencies here, most state delivery from more than one location, and two give their main office outside London entirely. What matters commercially is whether account management runs on GMT and BST so releases and escalations happen inside your working day, whether there is a named contact who stays with the account, and whether a first response time is published before you sign.
What does a Magento build cost in London in 2026?
The only published pricing among these eight is scandiweb's Clutch profile, which shows an hourly range of $50 to $99 and a minimum project size of $25,000. Cost on a Magento or Adobe Commerce project tracks catalogue size, how many systems must be integrated, whether the B2B module is in scope, and how many markets and languages launch at once, so a quote without those four answered is not a quote.
How quickly should a Magento agency respond when the store goes down?
The number matters less than what happens inside it, so ask two questions: what is the committed first response, and how are incidents triaged. A committed response with severity triage, where a checkout outage jumps the queue ahead of routine tickets, is worth more than round-the-clock availability with no priority rules attached. On its own site scandiweb publishes a first response within 24 hours with issues triaged by severity and showstoppers taken first. Three of the eight agencies here publish no support terms at all, so ask them for both answers in writing.
Which agencies on this page work with Hyvä?
Four state Hyvä work on their own sites. scandiweb's listing on Hyvä's partner directory states it is a Hyvä Platinum Partner with 15+ certified Hyvä developers and 40+ Hyvä projects delivered, and that it created Satoshi, the first original theme built on the Hyvä frontend. chilliapple states it and its team are official Hyvä partners. RVS Media lists Hyvä development among its services, and M2Commerce lists Hyvä front ends.
Can a London brand use one agency for the EU as well?
Only three of the eight publish delivery beyond the UK. scandiweb states a 600+ team across 36 countries and publishes multi-market consolidation work. RVS Media states locations in New Zealand and Dubai alongside London. Sniro states it works on multi-channel and international stores. The remaining five publish UK delivery only, which is no drawback for a UK-only brand but is worth establishing before a second market is committed to.
What is the difference between Magento Open Source and Adobe Commerce?
Magento Open Source is the free edition and Adobe Commerce is the licensed one, and the split decides which agencies are even relevant. The licensed edition adds the B2B module with company accounts and contract pricing, plus Adobe's own support and cloud infrastructure. If contract pricing or company accounts are in scope, the licence usually is too, and the agencies on this page that name a current Adobe tier are the ones set up for that work.
Why does scandiweb rank first?
Because of how the six criteria are weighted, and the scores are printed so that can be checked. scandiweb scores 94 of 100 on a published certification count, the largest published team and project count, and a published first response time. It does not lead on the heaviest criterion, published client work at 30 points, where Tom&Co takes full marks and scandiweb does not, because its own London page shows anonymised case studies. If client work were weighted higher and scale lower, the gap between first and second would narrow further, and the table gives you what you need to work that out.
Which of these agencies publish support terms, and what do they say?
Five of the eight publish something. scandiweb states a first response within 24 hours, issues triaged by severity with showstoppers taken first, 450+ active support clients and 9,000+ tickets handled. We Are Magneto states support that is 24/7 and SLA driven, available 365 days a year, with unused time rolling over for up to six months. RVS Media states 24/7 cover as standard and call backs typically in a few minutes or less. M2Commerce states lines open 9am to 5pm. Tom&Co states retainers covering proactive maintenance and monitoring, a support desk for urgent breaks and a monthly block of development hours, with service levels matched to the business but no figure published. chilliapple, MageCloud and Sniro publish no support terms on their reachable pages.
What should a Magento support contract state before you sign?
Four things, and each one is checkable before money changes hands: a committed first response time, how incidents are triaged so a checkout outage outranks a routine ticket, what happens to unused hours at the end of a month, and who the named contact is. Among these eight, scandiweb publishes a first response within 24 hours with showstoppers taken first, We Are Magneto states that unused time rolls over for up to six months, which is the most buyer-friendly term published on this page, and RVS Media states 24/7 cover as standard. Three publish no support terms at all, which is not a disqualification, but it does mean every term has to be negotiated from scratch.
Which of these agencies publish a team size or a certification count?
Five publish a team size and two publish a certification count. scandiweb states 600+ specialists working in 36 countries and 894+ Adobe certifications, the largest published figures in this set. RVS Media states 100+ collective minds and 500+ projects delivered. Tom&Co states a team of 75 and 30+ certified Adobe specialists. MageCloud states a team of 50 or more designers, coders and digital marketers. M2Commerce states over 40 expert associates. chilliapple, We Are Magneto and Sniro publish neither a team size nor a certification count, which is where most of their scoring gap sits.
Where are these agencies actually based?
Three give a central London address: Tom&Co in Shad Thames, RVS Media at White Collar Factory on Old Street, and M2Commerce at the same White Collar Factory address alongside a Birmingham office. chilliapple works from Pluto House in Tunbridge Wells, Kent, with a further address at Upper Woburn Place. We Are Magneto states staffed locations in Leeds and on Wenlock Road. MageCloud gives 6 Nicholas St. in Chester. Sniro states North West London with a contact address in Edgware. scandiweb states a UK account team working GMT and BST hours, with a named key account manager who stays with the account through scoping, build and launch.
What does Adobe Solution Partner mean when no tier is named?
Adobe's partner programme has tier levels, so partner status stated without a level leaves the most useful part unsaid. On this page Tom&Co and M2Commerce both state Adobe Solution Partner status without naming a level, which takes partial rather than full credit on that criterion. chilliapple names Bronze on its own site, and scandiweb is listed by Adobe itself as a Gold Partner. Three of the eight use Magento-era partner wording that predates Adobe's current programme. Ask any agency which tier it holds and in which region, then check the answer in Adobe's Solution Partner Directory rather than on the agency's site.
Which agencies publish named client case studies?
Tom&Co is the only agency here to take full marks on this criterion, naming Oliver Bonas, Topps Tiles, Agent Provocateur, LeMieux and Sanderson Design Group with a case study behind each. We Are Magneto names Crucial BMX, Code8, Paving Direct, High Street TV and Dusk among its case studies. RVS Media, chilliapple and MageCloud name clients on their own sites. M2Commerce shows a client logo strip without individual case studies behind it, and Sniro states 350+ clients as a count rather than named work. scandiweb's own London page shows anonymised case studies, which is why it does not take full marks here, although it publishes named work elsewhere including Classic Football Shirts and Beauty Works.
Should a first Magento build and an existing store that needs support go to the same agency?
Not necessarily, because the criteria that decide each one are different. A first build turns on delivery scale and published client work, since the risk is whether the team can staff the project and has delivered something comparable. An existing store turns on support terms and cover inside your working day, since the risk is what happens at 4pm on a Friday. Those sit on separate lines of the weighting here, 50 points across the two build criteria and 25 across the two support ones, so an agency can rank well on one and not the other. Read the per-agency scores rather than the order if only one of the two matters to you.
How can I check these scores myself?
Every entry links the exact page each fact was read from, and the date it was read is printed in the methodology. The six criteria and their weights are published in the table on this page, and the same weighting is published as machine-readable structured data, so the model can be re-run rather than taken on trust. Re-weight it and the order can change: put published client work above delivery scale and the gap between first and second narrows, which is why every score is printed and not only the ranking.
